Knowledge base | Castle

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    Top Help Articles

    1. How does the application process work?
    2. What are my payment options if I'm ready to move in immediately?
    3. When can I visit the Castle office?
    4. How does bank account verification work?

    Owners - Getting Started

    1. What do I need to get started?
    2. What condition does a property need to be in before Castle can take it on?
    3. What does Castle's management agreement look like?
    4. How much does Castle charge?
    5. How do I use KeyMe to send Castle a virtual copy of my keys?
    View all 17

    Owners - Rent and Payments

    1. What should I do if my tenant is not paying their water bills or has not transferred water?
    2. What's the difference between a 7 Day Notice and a 30 Day Notice?
    3. How can I pay down my balance with Castle?
    4. Why are there court fees on my ledger?
    5. When is rent deposited into my bank account?
    View all 16

    Owners - Maintenance

    1. What happens when my property has a maintenance issue?
    2. What is Castle's policy regarding emergency maintenance?
    3. Does Castle conduct scheduled property drive-bys?
    4. When should I replace or repair a home feature?
    5. What should I do if my property receives a warning or ticket?
    View all 12

    Owners - Tenant Placement

    1. How much will my property rent for?
    2. Do you charge anything to place a tenant?
    3. How long does it take to find a tenant?
    4. What criteria do you use to screen tenants?
    5. Can I be involved in tenant selection?
    View all 18

    Contractors

    1. I am a new Castle contractor. What do I need to know?

    Owners - City Compliance

    1. Can Castle facilitate property compliance activities?
    2. Should I get a full lead inspection or a pre-inspection?
    3. How do I register my property as a rental unit?
    4. Why does Castle require rental registrations for Detroit properties?
    5. Who pays taxes at my Detroit property?
    View all 7

    Tenants

    1. How do I pay rent?
    2. How do I use MoneyGram?
    3. What is prorated rent?
    4. How does the move-out process work?
    5. How do I assume responsibility for water during my lease?
    View all 12

    Accounts

    1. How do I reset my password?
    2. Why can't I access my account?
    3. Why can't I verify my bank account?
    4. Can I give someone else access to my Castle account?
    5. What does "Pending" status for payments mean?
    View all 10

    Applicants

    1. How do I apply?
    2. How do I schedule a showing?
    3. How does the application process work?
    4. When can I visit the Castle office?
    5. What if I paid my deposit, but no longer want to move in?
    View all 13