Knowledge base | Castle

Why can't I verify my bank account?

One common issue that comes up is getting an error message when users try to enter the microdeposit amounts.

This error message often occurs when users accidentally click the button to link their bank accounts a second time.

Whenever this button is pressed, our system automatically sends a new set of microdeposits to your bank account. The original set of microdeposits that you received are no longer valid and you will have to wait a few business days for the new ones to arrive.

Once you have the correct micro-deposits, just follow the red alert at the top of your dashboard to submit the micro-deposits and finish verifying your bank account.