Knowledge base | Castle

    What can we help you with today?

    Top Help Articles

    1. How does the application process work?
    2. What are my payment options if I'm ready to move in immediately?
    3. When can I visit the Castle office?
    4. How does bank account verification work?

    Owners - Getting Started

    1. What do I need to get started?
    2. What condition does a property need to be in before Castle can take it on?
    3. What does Castle's management agreement look like?
    4. How much does Castle charge?
    5. How do I use KeyMe to send Castle a virtual copy of my keys?
    View all 20

    Owners - Rent and Payments

    1. Does Castle hold a balance on my account?
    2. What should I do if my tenant is not paying their water bills or has not transferred water?
    3. What's the difference between a 7 Day Notice and a 30 Day Notice?
    4. How can I pay down my balance with Castle?
    5. Why are there court fees on my ledger?
    View all 18

    Owners - Maintenance

    1. What happens when my property has a maintenance issue?
    2. What is Castle's policy regarding emergency maintenance?
    3. Does Castle conduct scheduled property drive-bys?
    4. When should I replace or repair a home feature?
    5. What should I do if my property receives a warning or ticket?
    View all 13

    Owners - Tenant Placement

    1. How much will my property rent for?
    2. Do you charge anything to place a tenant?
    3. How long does it take to find a tenant?
    4. What criteria do you use to screen tenants?
    5. Can I be involved in tenant selection?
    View all 18

    Contractors

    1. I am a new Castle contractor. What do I need to know?

    Owners - City Compliance

    1. Can Castle facilitate property compliance activities?
    2. Should I get a full lead inspection or a pre-inspection?
    3. How do I register my property as a rental unit?
    4. Why does Castle require rental registrations for Detroit properties?
    5. Who pays taxes at my Detroit property?
    View all 7

    Tenants

    1. How do I pay rent?
    2. How do I use MoneyGram?
    3. What is prorated rent?
    4. How does the move-out process work?
    5. How do I assume responsibility for water during my lease?
    View all 12

    Accounts

    1. How do I reset my password?
    2. How do I terminate my Castle account?
    3. Why can't I access my account?
    4. Why can't I verify my bank account?
    5. Can I give someone else access to my Castle account?
    View all 11

    Applicants

    1. How do I apply?
    2. How do I schedule a showing?
    3. How does the application process work?
    4. When can I visit the Castle office?
    5. What if I paid my deposit, but no longer want to move in?
    View all 13