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- Application: Interested applicants submit an application for the property.
- Pre-screen: Before moving any further, we make sure interested applicants meet our basic criteria.
- Showing: Applicants who pass our pre-screen are invited to attend a showing …
- Vacancy Preparation: Vacancy prep is triggered when a tenant submits their thirty-day notice or Castle receives an eviction date. Prep includes scheduling a property inspection and recurring vacant property maintenance (i.e. lawn care and snow removal), and coordinating move-out tasks with …
- Forwarding Address: Please be sure to mail us your forwarding address within 4 days of move-out in writing to Castle. Our address is 2831 E Grand Blvd., …
- Monday (Applicants) 4:00pm-6:00pm
- Tuesday (Applicants) …
- Castle takes professional pictures of a vacant property, and cross-lists the property on over 40 websites.
- We’ll provide an estimate of the rental rate, but the final decision is up to you.
- Application: Interested tenants submit an application for the property.
- Pre-screen: Before moving any further, we make sure interested tenants meet our basic criteria.
- Showing: Applicants who pass our pre-screen are invited to attend a showing at …
What are the insurance requirements?
We require owners to have a public liability insurance policy that names Castle as a co-insured (also known as additional insured) and covers losses related to the property. Our required minimum coverage is $500,000 for single family homes and $300,000 for condominiums. During onboarding, we …
How does the application process work?
Our application process has five stages:
How does the turn process work?
What is the move-in cost?
Applicants will need to pay the deposit and one full month's rent before moving in. Since the deposit is usually equal to one month's rent, the move-in cost is usually two times the rent.
Note that your first full month's rent will be prorated based on your move-in date. For instance, if you …
How do I use the owner's dashboard?
The owner's provides an overview of your portfolio and top-level metrics.
The Locations panel shows a map of all of your properties with Castle. Click the "Looking to buy or sell?" link in the upper right to see properties currently for sale by other Castle customers, or to begin offering …
How does the move-out process work?
If you will not be renewing your Castle lease and are getting ready to move-out, there are a few important items to take care of:
What are the penalties of noncompliance?
Properties that are not registered with the city as rental properties are subject to fines beginning at $1,000 for a first offense.
Fines for renting a property without a Certificate of Compliance start at $500 for a first offense, with increases up to $2,000 per property (Detroit City Code …
When can I visit the Castle office?
If you would like to meet with a member of our team, see our walk-in office hours below! Remember, you can do everything from applying to properties to paying your security deposit with a cashier's check or money order at walk-in hours!
How can I dispute the results of my background check?
If you have documentation proving the results from our background check are incorrect, please contact CoreLogic support with the relevant documentation. Once CoreLogic confirms there was an error on your background check results, please forward us the email from CoreLogic.
Who pays the utility bills at my property?
If the property is occupied, tenants are responsible for paying utility bills. When we move a new tenant in, we’ll guide them through the process of getting the relevant utilities in their name. For single family homes, the tenants are typically responsible for all utilities. For multi-unit …
What is the full list of services Castle provides?
Marketing and listing
What are the "transfer" line items in my ledger?
Why doesn't the lease last for an entire year?
Because it's much easier to find residents during the summer, we time our leases to end during warmer months. While we want our leases to be close to a year-long as possible, we adjust the duration in case we need to find a new tenant for your property. Ultimately, our goal is to provide a …
What happens to the back rent my evicted tenant owes?
Tenants evicted for nonpayment of rent will have a back balance when they leave. If you want to collect on the back balance, you'll have to hire a collections agency. Agencies typically take a 50% cut on any amount they recover.
Our debt collections partner is JJ Marshall.
How does the application process work for tenants?
Our application process has five stages:
What are the consequences of not doing certain repairs?
Under Michigan Landlord-Tenant law, landlords have a duty to keep their rental property fit for human habitation, in reasonable repair during the term of the lease, and in compliance with health and safety laws.
If you choose not to authorize major repairs for issues that pose a risk to the …
Do I need to register my owning entity in the state of Michigan?
Yep! In order to qualify a foreign entity to transact business in Michigan, you’ll need to complete an Application for Certificate of Authority to Transact Business in Michigan. There are two versions of this form; one for foreign corporations, and one for foreign LLCs. This form needs to be …
What's the difference between a 7 Day Notice and a 30 Day Notice?
7 Day Notice, or Notice to Pay Rent or Quit
Reasons to file: non-payment of rent; extensive and continuing physical injury to property; serious and continuing health hazards.
30 Day Notice, or Notice to Quit to Recover Possession
Reasons to file: the person living at the property is …
Why did I receive an eviction notice in the mail after I paid my rent?
We send out eviction notices as soon as rent is late, but sometimes the mail is slow. You may receive your eviction letter in the mail even after we have received your rent and dismissed the eviction. For a more up-to-date record, log in to your Castle account and see if there's a warning …
Do I have to attend a showing to move forward in the application process?
Yes, all applicants must attend a showing to be considered for the property. Photos and videos can give a good sense of a property, but there's no substitute for viewing it in person. We find that remote viewings or having a viewing done by a representative are not effective either.