Search results for 'maintenance'
- Property is fit for the use intended by the parties
- Castle takes professional pictures of a vacant property, and cross-lists the property on over 40 websites.
- We’ll provide an estimate of the rental rate, but the final decision is up to you.
- A follow up email with any additional or reminder items to complete.
- Assigning a Walkthrough of your property to make sure that it is rent ready. This takes three days from the day we …
- Vacancy Preparation: Vacancy prep is triggered when a tenant submits their thirty-day notice or Castle receives an eviction date. Prep includes scheduling a property inspection and recurring vacant property maintenance (i.e. lawn care and snow removal), and coordinating move-out tasks with …
What is Castle's policy regarding emergency maintenance?
In emergencies, we may need to authorize a repair above our standard threshold of $350 without getting your prior approval. In general, these emergency repairs fall into two categories:
Protecting the property from damage
We'll authorize a repair above $350 immediately if it is necessary to …
What happens when my property has a maintenance issue?
If a tenant notices something wrong with their home, they can notify us online or via our 24/7 phone hotline. We’ll notify you by email immediately when new maintenance issues at your properties are opened.
For repairs under $350, we’ll go ahead and address the issue on our own. For repairs …
Can Castle facilitate access to my property for deliveries/maintenance?
Request assistance for property access here
Facilitating Property Access
Owners can request a Steward to facilitate access for deliveries and maintenance. Many of our owners ship appliances and items to the home and need someone to meet with the shipping company. Many owners also need help …
When should I replace or repair a home feature?
Every component of your home has a lifespan.
According to Zillow, setting up a proactive and preventative maintenance schedule is one way to keep your property up to code and in great shape for tenants.
Taking care of your various maintenance concerns before issues arise can also help you …
Does Castle conduct scheduled property drive-bys?
We do not conduct drive-bys on a regular schedule.
When a property is vacant, someone from Castle will visit the property every 1-2 weeks on average for showings or an initial walkthrough.
When a property is tenanted, we rely on the tenant to report maintenance issues. Most houses need …
How do bids and invoices work?
What are the consequences of not doing certain repairs?
Under Michigan Landlord-Tenant law, landlords have a duty to keep their rental property fit for human habitation, in reasonable repair during the term of the lease, and in compliance with health and safety laws.
If you choose not to authorize major repairs for issues that pose a risk to the …
Do I have to take care of all repairs at my property?
Michigan law obligates rental property owners to keep their properties in suitable condition for rental. The requirements are:
The intended use refers to the warranty of habitability, or responsibility for the building to be reasonably …
What should I do if my property receives a warning or ticket?
Cities may send warnings or tickets at your property if there's a violation of city code. These are typically sent in the mail to the property owner or registered agent.
Property owners or tenants (if the property is occupied) are responsible for the area in front of the home to the middle …
How do I adjust what kinds of email notifications I receive from Castle?
Currently, there is no way to disable the majority of email notifications, as we'll sometimes use them to get your input on important issues, like approving a bid for maintenance.
You can disable most email notifications for an individual maintenance issue by scrolling to the bottom of the …
What condition does a property need to be in before Castle can take it on?
Castle specializes in the management of properties that are ready to rent. We don't do rehabs or major construction work, so a property needs to be rent-ready or near rent-ready before we can assume management. The three lists below - Standard Maintenance, Non-Standard Maintenance, and Major …
How can Castle help if I can't live in my property?
In the unlikely event that you and your family are unable to stay in the home due to an emergency maintenance issue, (like a burst pipe or a broken furnace,) Castle will help get you set up with a hotel near you while we make the necessary repairs.
We’ll reimburse you up to $100 per night …
Does Castle hold a balance on my account?
By default, Castle holds a balance of $200 per unit to cover maintenance and other regular expenses. You do not have to deposit this money into your account when you start with Castle; instead, we'll fill the balance using rent and other income.
You can request a payout of the full amount we …
What is the full list of services Castle provides?
Marketing and listing
How do I use the owner's dashboard?
The owner's provides an overview of your portfolio and top-level metrics.
The Locations panel shows a map of all of your properties with Castle. Click the "Looking to buy or sell?" link in the upper right to see properties currently for sale by other Castle customers, or to begin offering …
How can I pay down my balance with Castle?
If the amount of maintenance expenses or other fees associated with your property exceeds the amount of rent coming in, then you may accumulate a balance with Castle.
If you have linked your bank account, and are set up for debiting, then we will withdraw these funds from your account …
What happens with my vacant unit after my kickoff call?
After getting set up with your dedicated Castle Account Manager, here's what you can expect to happen:
Does Castle winterize my vacant property?
Southeast Michigan is susceptible to some very cold and intense weather from the months of December through March. If your property comes vacant during these months, you have a few options to prevent unnecessary damages.
One option you have is winterization. Castle works with a dedicated …
How does the turn process work?
What information is in a lease agreement?
Responsibilities of both parties:
According to the Truth in Renting Act, the lease is the source of truth for all other responsibilities for the landlord and tenant, such as who pays for utilities and maintenance responsibilities.
Type of tenancy:
Most of lease agreements are for fixed-term …