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- The account has insufficient funds
- The account is a savings account and cannot make payments
- The account holder puts a stop order on payment
- Arson
- Assault
- Battery
- Breaking and entering
- Drug manufacture and cultivation
- Fraud
- Homicide
- Rape
- Sexual assault
- Vandalism
Why did a payment fail?
Payments can fail for a few reasons:
When a payment is initiated, the ledger shows it as Pending. It takes the U.S. banking system 1-4 business days …
How do I schedule a showing?
To schedule a showing, submit an application at listings.entercastle.com. After you submit, you'll be able to join an existing showing or schedule a new one.
Do I have to provide a lease?
Castle has a standard lease agreement for all properties at which we place a tenant, so you do not have to provide a lease. We've created this lease based on industry best practices, advice from our legal team, and our own experiences in the field.
What is a portfolio review call?
Portfolio review calls are an opportunity to speak directly with a Castle representative assigned to your portfolio, to discuss any recent updates or upcoming events at your Castle properties. This includes, but is not limited to: rent status, tenant placement progress, ongoing maintenance …
What information is in a lease agreement?
Responsibilities of both parties:
According to the Truth in Renting Act, the lease is the source of truth for all other responsibilities for the landlord and tenant, such as who pays for utilities and maintenance responsibilities.
Type of tenancy:
Most of lease agreements are for fixed-term …
What's the difference between a 7 Day Notice and a 30 Day Notice?
7 Day Notice, or Notice to Pay Rent or Quit
Reasons to file: non-payment of rent; extensive and continuing physical injury to property; serious and continuing health hazards.
30 Day Notice, or Notice to Quit to Recover Possession
Reasons to file: the person living at the property is squa …
Should I get a full lead inspection or a pre-inspection?
If you’re wondering …
How long does it take to find a tenant?
Assuming your property is rent-ready and priced appropriately, we can generally find a tenant within six weeks.
Do you charge anything to place a tenant?
We charge a flat tenant placement fee of $499. This fee is refunded in full if the tenant we place breaks their lease or is evicted.
How does Castle handle utilities at a multi-unit building?
First, you'll need to let Castle know how the water and electric/gas utilities are metered at your property. Most multi-unit buildings have electric/gas metered by unit (separately) and water metered at a building level (jointly).
Separately metered: If a utility is metered on a unit level, …
When should I replace or repair a home feature?
Every component of your home has a lifespan.
According to Zillow, setting up a proactive and preventative maintenance schedule is one way to keep your property up to code and in great shape for tenants.
Taking care of your various maintenance concerns before issues arise can also help you s …
Does Castle hold a balance on my account?
By default, Castle holds a balance of $200 per unit to cover maintenance and other regular expenses. You do not have to deposit this money into your account when you start with Castle; instead, we'll fill the balance using rent and other income.
You can request a payout of the full amount we …
What happens when my property has a maintenance issue?
If a tenant notices something wrong with their home, they can notify us online or via our 24/7 phone hotline. We’ll notify you by email immediately when new maintenance issues at your properties are opened.
For repairs under $350, we’ll go ahead and address the issue on our own. For repairs …
Why does my Detroit property need a lead inspection?
In order to earn a Certificate of Compliance in Detroit, your must obtain a Lead Certificate and pass a rental inspection.
In the City of Detroit, 98% of houses contain some sort of lead. Children exposed to lead face many serious health complications. Lead exposure can also have negative …
What would cause me to fail a background check?
Criminal Report
For the criminal record, we look for convictions of the following offenses:
We base our list on risk of harm to neighbors, risk of damage to property, a …
How do I register my property as a rental unit?
The bulk of this article refers to properties in the city of Detroit. For information about properties in other cities, please scroll to the bottom of this article.
Every new owner is required by law to register their rental property with the city. Failure to do so may result in heavy fines …
Does Castle market units while a tenant is still living there?
Castle does not market units while a tenant is still living at the property, whether they're completing the lease term or in the process of an eviction.
In the handful of times when we have experimented with showing a unit with a tenant still occupying the home, we've experienced issues with …
How can I reduce the risk of a break-in while my property is vacant?
When properties are vacant, they are prime targets for theft. The most common crime is to break into a home, and steal the furnace and water heater from the basement.
Regularly attending to lawn care in the summer and snow removal in the winter, which Castle does for all vacant properties, c …
Do I have to attend a showing to move forward in the application process?
Yes, all applicants must attend a showing to be considered for the property. Photos and videos can give a good sense of a property, but there's no substitute for viewing it in person. We find that remote viewings or having a viewing done by a representative are not effective either.